Tickets and Booking Fees

Tickets for all public shows and events are available from the website. You can click on the “book tickets” link next to each show listing and add tickets to your basket.

In order to buy tickets from our website, you will need to create an account. Creating an account is easy and will only take a couple of minutes.

There is a standard £1.50 booking fee charged on all tickets to help pay for the Box Office. Booking fees may vary on some shows, as we need to align to the venue or promoter’s policy. Booking fees are never refundable.
The venue does not keep any of the income from ticket sales – 100% of this is passed on directly to our acts and/or promoters. Instead, our booking fees cover the costs associated with processing your original booking, including card transaction and payment processing fees, platform maintenance costs and our Box Office’s operational expenses. They also go towards providing you with a 24/7 booking system & a customer service team, keeping you informed about shows through things such as our website, social media and physical marketing like posters.

TICKETS

When you book tickets through our website you will receive e-tickets which you will be able to download.

If you would prefer to buy tickets by phone, please call our ticketing team on 0116 261 6812.

These are the details and arrangements for buying tickets via the main website. If you buy tickets from elsewhere, booking fees and arrangements may differ so please check with who you are buying tickets from.

Unfortunately, all tickets are non-refundable as agreed at time of purchase unless a show has been cancelled. This is because the money from the tickets goes directly to the artists and therefore, we cannot approve refunds.

If you have a  question about a ticketing issue please get in touch via email at tickets@bigdifferencecompany.co.uk where a member of our team will be happy to help you.

Please do not contact us via Social Media regarding ticketing issues.

For any other questions, please email info@bigdifferencecompany.co.uk